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Frequently Asked Questions
Frequently Asked Questions.
1. I am new to buying on the internet. Do you have any suggestions for safe shopping?
Yes, please visit this link to view one of our newsletters related to this topic.
Click here for tips for staying safe while buying on the internet
2. "How do I place an order?" or "I'm having trouble using the shopping cart."
You may use our shopping cart, email or phone your order. If you are having trouble using the shopping cart, use the "Contact Us" link at the top of the screen for more information or call:
1-323-660-4550
3. "I don't have pierced ears" or "I prefer a different type of earring finding" or "I have allergies." Can you customize my order based on these issues?
Of course. We are happy to customize the items you order. Simply include your requests when you order. We can use French earwires, leverbacks, posts or clips. Choose from Sterling Silver, Gold-Filled, Gold, surgical stainless steel or niobium. Some choices may change your final price. Email prior to ordering for more details.
4. Can I order an item in a different size?
Of course. Simply include your request when you order.
5. I'm sending this order as a gift. Can you include a gift card? Do you provide gift wrapping?
We would be happy to include a gift card. Let us know what you want the card to say when you order. Also, all of our items arrive in a gift quality pouch or box so you can be assured your gift will be well received. We do not offer gift wrapping, but the boxes and pouches we use are gift quality.
6. "May I return or exchange an item?" or "The bracelet I ordered doesn't fit. Can I return it to be resized?"
Yes, please email us so that we know the item is on the way back to us. Our address is listed on our "Contact Us" page. Our full return policy is listed at the following link:
Click here to view our policies
7. Do you make all of your available products?
Yes, we individually handcraft each item ourselves. Custom orders and special requests are welcome.
8. Do you have a paper catalog?
In an effort to reduce expenses and keep our prices reasonable we do not offer a printed catalog at this time.
9. Where do you buy your supplies?
All our components are made especially for us by elves in the Black Forest.
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