Have a question for us? Please refer
to the following FAQ. If your question is not answered below, please
e-mail or call us at 323.660.4550.
1. I am new to buying on the internet.
Do you have any suggestions for safe shopping?
Shopping on the Internet has never been more popular. But before you
share your credit card information with an online merchant, consider
the following tips:
- Use a secure Internet connection.
- Remember to log out if using
a shared computer.
- Shop with businesses you
know and trust or with those that have been personally recommended to
you.
- Research unfamiliar online
merchants at the Better
Business Bureau and RipoffReport.
- Know the merchant’s privacy
policy.
- Look for an email, regular
mail address or telephone number so that you may contact the merchant
if you have a question, a problem, or if you need help.
- Never send credit card information
by e-mail.
- Print or save electronically
any records related to your online transactions.
- File complaints about fraudulent
business practices with the Better
Business Bureau or
the Federal
Trade Commission.
Please visit www.safeshopping.org for additional tips from the American Bar
Association about safe online shopping.
Click here for tips for staying safe while buying on the internet
2. Is the Sparkle Plenty Web site encrypted for safe shopping?
Yes, our secure server software is
the industry standard and encrypts the personal information shared with
us during the ordering process. For added security, we do NOT keep your
credit card information on file.
3. How do I place an order?
Shopping with us is easy. Each product image is accompanied by an “Add
to Shopping Cart” button. Simply click this button to have your selection
added to your shopping cart where it will be stored until you’re ready
to check out. You may also call us at 323-660-4550 to place your order
over the telephone.
4. What payment methods do you accept?
We accept PayPal, Visa, MasterCard,
checks and money orders. If you wish to use a Discover or American Express
card, please select the Paypal option when you check out and follow
the link that reads "click here if you do not have a Paypal account."
Payment by check or money order is
due within 14 days of the order date. We will hold the items you order
for 14 days, however if payment is not received after 14 days, the merchandise
will be made available for sale again. Please make
checks and money orders payable to
Sparkle Plenty.
5.
I do not live in the U.S. Do you offer international services?
Yes, international shoppers should
call us to receive a shipping quote.
We accept International Money Orders in US Dollars for your first transaction.
We do not accept checks drawn on non-US banks or for amounts higher
than your invoice total. Duties and taxes are the responsibility of
the buyer. All customs forms will be marked as merchandise with the
actual purchase price in US dollars listed – there are no exceptions.
6. What shipping options do you provide?
US orders are shipped using Priority
Mail unless otherwise specified. International Orders are shipped using
Global Priority Mail. Call or e-mail us if you prefer an alternative
shipping method. Tracking numbers will be provided where applicable.
7. How much does shipping cost?
Shipping fees for domestic U.S. orders
are based on the total of your final order. Fees are as follows:
- $0.01 USD -$50.00 USD =
$7.40 USD
- $50.01 USD -$100.00 USD
= $8.25 USD
- $100.01 USD -$200.00 USD
= $12.50 USD
- $200.01 USD or more = $17.00
USD
8. When can I expect my order to arrive?
All items are shipped promptly after
we receive your final order. Items shipped using Priority Mail usually
arrive within two to three business days. International orders usually
arrive in four to six business days but may take up to 30 days to arrive.
We cannot guarantee delivery times on overseas shipments.
If you opt to pay for merchandise using
a personal or cashier’s check, your order will not be shipped until
after the check has cleared, which usually takes 7 days but could take
up to 14 days.
9. Can you customize my order if I don’t have pierced ears, prefer a
different type of earring finding or if I’m allergic to the materials
a piece is made of?
Absolutely! We are happy to customize the items you order. Simply include
your requests with your final order. We can use French ear wires, lever
backs, posts or clips. Choose from sterling silver, gold-filled, gold,
surgical stainless steel or niobium. Some choices may change the price
of your preferred item. You may call or e-mail us for pricing information
before placing your final online order.
10. Can I order an item in a different size?
Yes you may. Simply include your request with your final order upon
checking out.
11. I'm sending this order as a
gift. Can you include a gift card? Do you provide gift wrapping?
We would be happy to include a gift card but we do not offer gift wrapping.
When placing your final order, please indicate that your purchase is
a gift and that you would like a gift card included. Be sure to include
the language you want to appear on the gift card when placing your final
order. Please note, that although we do not provide gift wrapping services,
all of our pieces arrive in a gift quality pouch or box. You can be
assured that your gift will be well received.
12. May I return or exchange an item if I don’t like it or if it
doesn’t fit? Yes, please call or email us so we know the item is being returned and
the reason why. Please return items to:
Sparkle Plenty
4332 Ambrose Avenue
Los Angeles, CA 90027
If an item does not fit properly, return
it to us and we’re happy to make the necessary adjustments. Most
adjustments are made at no additional cost. Please note that some pieces
feature intricate detailing that can not be modified. Call or e-mail
us if you have questions about resizing.
13.
What if I simply do not like the item I purchased? Can I still return
it?
If you receive an item that is not
what you expected you may return it within five business days for a
refund or exchange. Please call or email us so we know you have sent
an item back for refund or exchange. Returned items must arrive back
to us in the same condition that they were received with all tags or
identifying marks intact. Please purchase Delivery Confirmation and
Insurance on returned items. We are not responsible for loss or damage
of a returned item by the shipper.
Do not return items to us that have been damaged during shipping, as
doing so will void the shipping insurance. Damage claims should be made
through the original shipping company. Guidelines for insurance claims
vary so please contact us immediately if you receive damaged merchandise
so that we can help with the claim process. Be sure to retain all original
packaging and the contents as the shipping agent will request to examine
them.
14. Do you make all of your products? Yes, each piece is individually handcrafted in our Los Angeles studio.
Custom orders and special requests are welcome.
15. Do you offer a paper catalog? We do not offer a printed catalog at this time.
16. Where do you source your beads and other materials?
Sparkle Plenty Fine Beaded Jewelry
uses only the highest quality beads, crystals and findings that are
sourced from top online and brick and mortar retailers across the country.
17. Can I cancel an order after
it has been placed?
You may cancel any order you’ve placed
by visiting the “View Order History and Status” page available
from your account login home page. If an item has already been shipped
and you do not wish to keep it, simply return it to us at Sparkle Plenty,
4332 Ambrose Avenue, Los Angeles, CA 90027.
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